Exchange Policy

EXCHANGE POLICY

• Products can be exchanged within 48 hours from the date of receipt.
• Customers must provide clear photos/videos before sending the product to the August Berg Service Center for inspection.
• Exchange conditions:
• Only one exchange is allowed. All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.
• The watch must be intact, unused, and still have the protective film on it.
• No scratches, the leather strap must not be worn, and there must be no signs of creases on the strap.
• All components, parts, accessories, user manuals, technical documents, and gifts (if any) must be intact and show no signs of use.
• The product box and packaging must remain intact, without dents, tears, or discoloration.
• Not applicable to items purchased during promotions with discounts exceeding 20%.
• Engraved watches are excluded from exchange or replacements.
• Customers are responsible for both shipping costs to August Berg office.
• We will gladly offer an exchange if the product has significant defects upon unboxing (e.g., damaged product, missing parts, etc.) or if you received the wrong product. Please record a video of the product during unboxing, as claims will not be accepted without the video. Contact Customer Service within 48 hours from the date of receipt, and based on our decision, we will promptly send you a replacement after you return the defective or incorrect product.
• Without prior approval from August Berg Customer Service, any exchange or return requests made beyond the allowed timeframe, will be returned without exchange.

RETURN POLICY

• Return Window: We offer a 14-day return policy. If you are not completely satisfied with your purchase, you can return the product within 14 days of receiving your order.
• For assistance or to initiate a return, please contact our Customer Service Team at contact@augustberg.com for support.

HOW TO EXCHANGE YOUR WATCH?

For detailed instructions on how to send your watch for warranty, you can contact us at: contact@augustberg.com

Please sent to the following address:

• Receiver: Nik Lee / Jimmy Kam
• Email: contact@augustberg.com
• Address:
• Vietnam: Norbreeze House, A.03, Lakeview 3, N6 Street, Thu Thiem Ward, Thu Duc City, HCMC.
• Hong Kong: Compartment 304, Kerry Cargo Centre, 55 Wing Kei Road, Kwai Chung, NT, Hong Kong (香港新界葵涌永基路五十五號嘉里貨運中心304室).

* Please ensure that you get proof of postage as the parcel will be your responsibility until it reaches August Berg office.