Warranty Policy

New Policy applied since Jan 1st, 2025

August Berg announces the updated warranty policy, effective from January 1, 2025, reinforcing our commitment to quality and customer satisfaction. This revised policy is designed to provide clearer and fairer solutions to customer concerns, ensuring better protection for your purchases and enhancing your experience with our brand. We believe these changes will strengthen your trust and encourage all customers to review the new terms as part of our ongoing efforts to improve our service.

WARRANTY FOR MANUFACTURER / MECHANICAL DEFECTS

• Warranty Period:
• 15 days from the date of receipt for defects caused by the manufacturer under normal use.
• 24 months from the date of purchase for defects in the movement and internal components of the watch, determined to be a manufacturer’s fault.
• Customers must provide clear photos/videos of the defect and send the product to the August Berg office for inspection.
• Warranty Resolution: Free repair or replacement of internal components, or replacement with a new watch of equal or lesser value.
• Free shipping for replacement orders due to manufacturer defects. If the product is found to be defective due to improper use by the customer, the warranty will not be accepted. The customer will be responsible for both shipping costs and any repair fees, if applicable.
• Without prior approval from August Berg Customer Service, any claims made outside of the approved warranty period will be returned without a refund or exchange.

WARRANTY EXCLUSION

• No warranty for external components such as the watch strap, case, glass, or clasp
• No warranty for damages caused by misuse, negligence, modifications, or impacts.
• No warranty for water damage on non-water-resistant watches or improper use of water-resistant watches.
• No warranty for indirect consequences of improper use, such as wearing the watch in a sauna, hot showers, or exposing it to chemicals, acids, or highly corrosive cleaning agents.
• No warranty for natural wear and aging (e.g., scratched glass, changes in color and/or material of non-metal straps and bands like leather, plastic, fabric, or adhesives, or peeling of coatings).
• No warranty will be provided for watches that have been repaired by unauthorized service centers or locations not officially authorized by August Berg.

BATTERY WARRANTY

• Warranty Period: 1 year coverage from the date of puchase
• International: Support maximum $30 USD battery replacement fee at local watch repair store.
• Warranty conditions: Free warranty applies to one replacement