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Warranty Policy

1) Under this limited warranty, your watch’s parts and workmanship are guaranteed under normal use for 36 months from the date of purchase. If you become aware of a defect in parts or workmanship during this time, AUGUST BERG will, at its sole discretion, provide for repair or placement of your watch in accordance with the terms herein. If your watch’s model or any part original to your watch’s model is not available, a substitute of equal value may be provided for purpose of repair or replacement.

2) To obtain repair or replacement of your watch under this limited warranty, please contact an authorized AUGUST BERG retailer or service provider, who will provide additional instructions. If the watch was purchased in the AUGUST BERG online store, or if you wish to obtain contact information of authorized AUGUST BERG retailers or service providers, please contact our Customer Service Department by using the contact form on our website:
augustberg.com/contact

3) Your watch should have come with a limited warranty card at the time of purchase. To obtain repair or replacement under this limited warranty, you must ensure that the retailer or online store where the watch was purchase has indicated the location and date of purchase on the limited warranty card and registered warranty online at AUGUSTBERG.COM/WARRANTY. You must also include the card with your watch when you main or present the watch for repair or replacement.

4) If you mail your watch for repair or replacement, you must ensure it is packaged carefully to avoid any damage during shipping. Do not include any special watchband or other items of personal value in the shipment, as we cannot guarantee its return.

5) Although you will not be charged for repair or replacement under this limited warranty, you may be required to cover the cost of the packaging and mailing your watch to an authorized AUGUST BERG retail or service provider, as well as the cost of return shipping and handling. If it is determined that the limited warranty is void or does not apply, you may be charged for part or all of any repair or replacement. If the battery in your watch is depleted at the time of repair or replacement, you may be charged for a replacement battery.

6) This limited warranty does not cover the following:
a. Straps, bands, bracelets, or crystals.
b. Damage of any kind if there is evidence that the damage was caused by an accident, improper use or mishandling of any part of the watch or any accessories, handling that is inconsistent with the instructions or guidelines included with your watch, lack of care or improper maintenance, tampering, abuse, wear and tear, or any factor other than a defect in the watch’s parts or workmanship.
c. Water penetration, except in watches marked as water resistant.

7) Damage resulting from repair, service, or alteration by anyone other than an authorized AUGUST BERG retailer or service provider is not covered under this limited warranty, and shall void the limited warranty. The limited warranty shall become void if the serial number engraved on the watch’s case is missing or have been erased, altered, replaced, defaced, or made illegible.

8) All implied warranties, including but not limited to the implied warranties or merchantability and fitness, are limited to 36 months from the date of purchase. Some States does not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you. Some States limit the length of an implied warranty, so the implied warranties that apply to your watch may last less than 36 months.*

9) This limited warranty is in lieu of any other express warranties, obligations, or liabilities.

10) AUGUST BERG is not liable for incidental, consequential, or special damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.*

11) The limited warranty gives you specific legal rights, and you may also have other rights which vary from State to State.*

12) This limited warranty is only valid if you have bought and registered your article from our official webpage www.augustberg.com or from an AUGUST BERG authorized reseller. A list of our authorized resellers is found in our store locator at www.augustberg.com

*US only

REGISTER YOUR WATCH ON AUGUSTBERG.COM/WARRANTY TO ACTIVATE THE 36 MONTHS LIMITED WARRANTY. FOR SERVICE OR INFORMATION REGARDING REPAIR AND WARRANTY.
PLEASE CONTACT THE RETAILER WHERE THE WATCH WAS PURCHASED.
YOU CAN ALSO CONTACT OUR CUSTOMER SERVICE DEPARTMENT BY USING THE CONTACT FORM ON OUR WEBSITE AUGUSTBERG.COM/CONTACT