Warranty Policy
New policy applied since Jan 1st, 2025
August Berg announces the updated warranty policy, effective from January 1, 2025, reinforcing our commitment to quality and customer satisfaction. This revised policy is designed to provide clearer and fairer solutions to customer concerns, ensuring better protection for your purchases and enhancing your experience with our brand.
Warranty for manufacturer / mechanical defects
- —Warranty Period: 15 days from receipt for manufacturer defects under normal use; 24 months from purchase for movement and internal component defects confirmed as manufacturer fault.
- —Customers must provide clear photos or videos of the defect and send the product to the August Berg office for inspection.
- —Warranty Resolution: free repair or replacement of internal components, or replacement with a new watch of equal or lesser value.
- —Free shipping for replacement orders due to manufacturer defects. If the defect is caused by improper use, the customer is responsible for shipping and repair fees.
- —Claims outside the approved warranty period without prior approval from August Berg Customer Service will be returned without refund or exchange.
Warranty exclusion
- —No warranty for external components such as the watch strap, case, glass, or clasp.
- —No warranty for damages caused by misuse, negligence, modifications, or impacts.
- —No warranty for water damage on non-water-resistant watches or improper use of water-resistant watches.
- —No warranty for indirect consequences of improper use, such as wearing the watch in a sauna, hot showers, or exposing it to chemicals, acids, or highly corrosive cleaning agents.
- —No warranty for natural wear and aging, including scratched glass, colour or material changes, or peeling coatings.
- —No warranty for watches repaired by unauthorised service centres or locations not officially authorised by August Berg.
Battery warranty
- —Warranty Period: 1 year coverage from the date of purchase.
- —International: support up to $30 USD battery replacement fee at a local watch repair store.
- —Warranty conditions: free warranty applies to one replacement.