Refund & Returns Policy

To be eligible for a return, the item must be unused, unworn, and in its original condition with all original packaging, including the watch box, accessories, manuals, tags, protective films, and any other items included with the original order.

Returns cannot be accepted if the item shows signs of wear, use, damage, or if protective films, tags, or original packaging have been removed, damaged, or reattached.

Contact us at contact@augustberg.com within 30 days of receiving your order. Include your order number and the reason for your return request.

Once reviewed, we will provide return instructions. Please do not send items back before receiving confirmation from our customer service team.

Unless otherwise stated, the customer is responsible for return shipping costs. We recommend tracked and insured shipping, as the customer is responsible for the item until it is safely received and approved.

We do not accept packages sent cash on delivery or without prior return approval.

Returned items must be securely packed in their original packaging to avoid damage during shipping. We may refuse the return or deduct an amount if the item is used, worn, damaged, missing parts, or not in original condition.

Once your returned item is received and inspected, we will notify you whether the return has been approved. If approved, your refund will be processed to the original payment method.

It may take several business days for the refund to appear, depending on your bank or payment provider.

Original shipping costs may not be refundable unless required by applicable law.

We do not currently offer direct exchanges. To choose a different item, size, or model, please return your original order under this policy and place a new order.

For the original order, applicable import duties, taxes, and destination-related fees are included at checkout.

If a return shipment is subject to local customs procedures, handling fees, or non-refundable government charges, those amounts may not be recoverable through August Berg.

If you receive a damaged, defective, or incorrect item, contact us at contact@augustberg.com as soon as possible with your order number, description of the issue, and clear photos.

We will review the case and assist with the appropriate solution under applicable consumer protection laws.

If your order contains a pre-order item, payment may be charged when the order is placed. Pre-order items may have specific cancellation or return conditions shown on the product page or communicated at purchase.

This policy does not affect any rights you may have under applicable consumer protection laws.

For questions about returns or refunds, contact contact@augustberg.com.