Help Center

To ensure the authenticity of an August Berg timepiece, it must be purchased directly from our website or from an authorized August Berg retailer. If purchasing  an unauthorized third party vendor, there is a risk of receiving a timepiece that is counterfeit, used, or defective. Every August Berg timepiece is branded with a unique serial number which you can check upon registering your account on our website. Or, you can contact us via email at: contact@augustberg.com

August Berg watches comes in various sizes – 26mm, 30mm, 32mm, 38mm and 40mm.

For Size Guide, please read more at: www.AugustBerg.com/pages/size-guide

Our watches are made of high quality, surgical-grade stainless steel (316L).   

While, the perfectly domed crystal clear anti-reflective and scratch-resistant sapphire crystal completes the modern vintage look.

All August Berg watches come with a carefully selected Japanese quartz movement.

August Berg watches comes in high quality Perlon, Milanese Mesh, Steel Link, or Italian leather. 

1. Perlon strap – The attractiveness of this uniquely designed, high quality Perlon strap is not only its light-weight, flexibility, durability or breathability, but also its nubuck inner lining and its hidden strap hole which is invisible from the front of the strap.  

2. Leather strap – High-quality genuine Italian leather strap perfected with the “AB-infinity” logo engraved buckle, made from surgery-grade stainless steel (316) and nubuck inner lining.

3. Milanese Mesh – High-end workmanship of the surgical-grade stainless steel (316L) Milanese strap perfectly compliments the August Berg watch.

4. Steel Link - Made of high quality, surgical-grade stainless steel (316L) are an excellent choice for watch bands due to their durability, corrosion resistance, and hypoallergenic properties. Surgical-grade stainless steel (316L) is a high-quality material that is commonly used in medical and surgical applications, which means it is safe for prolonged contact with human skin.

Our Italian leather straps are treated using the highest-quality tanning methods. Variations and imperfections are characters of genuine leather products, which may darken, fade or change in colour and texture over time. 

In order to preserve your leather, we recommend treating your strap with a leather protector before wear to provide resistance against dirt and moisture. 

Remember to keep your leather strap away from heat, water, humidity, makeup and perfume to prevent any damage or marking.

For more details, please read more at How to Leather Strap Watch

To adjust the time on your watch, simply follow these 3 steps.

1. Pull the crown out until your hear a click.
2. Turn the crown to set the time as desired.
3. Push the crown all the way in and you are done!

To adjust the strap, simply follow these 3 steps.

1. Use the strap tool to lift the clasp
2. Slide the clasp to adjust the length of the strap
3. Push back down to secure the glass

If you want to learn more about mesh straps, feel free to access this URL which links to a blog post about August Berg's best mesh strap watches by clicking here!

Alternatively, you can check this video for a more representative tutorial on how you can adjust your mesh strap here.

August Berg uses the best plating methods available, but it is the nature of plating to wear over time, especially when it comes into contact with body creams and perfumes. To keep your watch looking pristine, we always recommend removing your watch when it may come into contact with water, perfumes and body creams.   

Please note: Rose-gold plating is, by nature, less durable and will fade quicker over time.

For service and repair, please contact us at contact@augustberg.com

1) Under this limited warranty, your watch’s parts and workmanship are guaranteed under normal use for 36 months from the date of purchase. If you become aware of a defect in parts or workmanship during this time, AUGUST BERG will, at its sole discretion, provide for repair or placement of your watch in accordance with the terms herein. If your watch’s model or any part original to your watch’s model is not available, a substitute of equal value may be provided for purpose of repair or replacement.

2) To obtain repair or replacement of your watch under this limited warranty, please contact an authorized AUGUST BERG retailer or service provider, who will provide additional instructions. If the watch was purchased in the AUGUST BERG online store, or if you wish to obtain contact information of authorized AUGUST BERG retailers or service providers, please contact our Customer Service Department by using the contact form on our website:

augustberg.com/contact

3) Your watch should have come with a limited warranty card at the time of purchase. To obtain repair or replacement under this limited warranty, you must ensure that the retailer or online store where the watch was purchase has indicated the location and date of purchase on the limited warranty card and registered warranty online at AUGUSTBERG.COM/WARRANTY. You must also include the card with your watch when you main or present the watch for repair or replacement.

4) If you mail your watch for repair or replacement, you must ensure it is packaged carefully to avoid any damage during shipping. Do not include any special watchband or other items of personal value in the shipment, as we cannot guarantee its return.

5) Although you will not be charged for repair or replacement under this limited warranty, you may be required to cover the cost of the packaging and mailing your watch to an authorized AUGUST BERG retail or service provider, as well as the cost of return shipping and handling. If it is determined that the limited warranty is void or does not apply, you may be charged for part or all of any repair or replacement. If the battery in your watch is depleted at the time of repair or replacement, you may be charged for a replacement battery.

6) This limited warranty does not cover the following:

a. Straps, bands, bracelets, or crystals.

b. Damage of any kind if there is evidence that the damage was caused by an accident, improper use or mishandling of any part of the watch or any accessories, handling that is inconsistent with the instructions or guidelines included with your watch, lack of care or improper maintenance, tampering, abuse, wear and tear, or any factor other than a defect in the watch’s parts or workmanship.

c. Water penetration, except in watches marked as water resistant.

7) Damage resulting from repair, service, or alteration by anyone other than an authorized AUGUST BERG retailer or service provider is not covered under this limited warranty, and shall void the limited warranty. The limited warranty shall become void if the serial number engraved on the watch’s case is missing or have been erased, altered, replaced, defaced, or made illegible.

8) All implied warranties, including but not limited to the implied warranties or merchantability and fitness, are limited to 36 months from the date of purchase. Some States does not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you. Some States limit the length of an implied warranty, so the implied warranties that apply to your watch may last less than 36 months.*

9) This limited warranty is in lieu of any other express warranties, obligations, or liabilities.

10) AUGUST BERG is not liable for incidental, consequential, or special damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.*

11) The limited warranty gives you specific legal rights, and you may also have other rights which vary from State to State.*

12) This limited warranty is only valid if you have bought from our official webpage or from an AUGUST BERG authorized reseller.

You get to enjoy Free International Shipping for all watches. Every watch purchased is covered under 36 months of warranty once you have registered for your watch within 30 days after purchase. Click here to register your warranty.

All international orders will be delivered in 4 to 6 business days. 

For orders with engraving, an addition of 1 to 3 business days would be required. Please note that we do not deliver on Saturday and Sunday. 

Additionally, we will not be liable for any extra customs fees imposed at the destination country.

Once your order is shipped, you will receive a email with tracking number and URL for tracking.

You can also log in to your Account on the website or contact us via email: contact@augustberg.com

Alternatively, you can utilise our live chat and choose the "Track my order" option to receive a tracking URL for you to click on after fulfillment of your order. Please ensure that the email and phone number you are using to utilise our live chat is the same as the one you input when you placed your last order.

More than just a watch brand, we want to make a difference in the world. With every watch sold, we help gift a child with 6 months of quality education in Asia & Africa. Our effort is small but we are trying bit by bit. With support of our kind-hearted customers, so far we've empowered 988 students to graduate, providing them with 94,806 months of quality education. Moreover, with every 20,000 watches sold, we will build a school for children in need with Human Practice Foundation.

Our timepieces are designed to inspire and remind us to make conscious choices with our time. This appreciation for the time we have - and what we choose to do with it. Our founder calls it 'Timefulness'. Time is universal, but it is yours to define, to shape and give purposeful meaning to you and to those around you. We hope to advocate Timefulness while giving back to society. Because in the end, Time is a gift – embrace it!

We have a diverse range of accepted methods, they include: 

• Mastercard

• Visa

•  American Express

• PayPal

• ApplePay

• GooglePay

• ShopPay

We also offer Buy Now Pay Later options to give you the flexibility when shopping at August Berg! These options include:

• Klarna

• ShopBack Paylater

• Atome

• Splitit: Monthly Credit Card Payments

We hope that our diverse range of accepted payment methods provides you the accessibility and flexibility in shopping at August Berg!

We treat data protection very seriously and we want to assure you that your data is safe with us. You can read our full privacy policy and how we use your data here.

You can contact us via email at "contact@augustberg.com", or the live chat with the widget on the bottom right of this page. 

Are you returning an unwanted item?

We understand, things change, sometimes our purchases don't work, and you want your money back. Or perhaps you had a change in mind with the colours and want to do an exchange. Don't worry, as long as an item is still in its original condition; we accept returns, subject to the terms & conditions set by August Berg Pte Ltd.

Here are some of the rules in short:

Personalised watches are excluded from exchange, refund or replacements. If you return an item requesting a refund/exchange within 30 days of receiving it, we'll give you a full refund by way of the original payment method, or we'll also offer an exchange for one of our products. We aim to refund you within 14 days upon receiving the returned item.

We know time flies by. If you return an item requesting a refund within 31 and 45 days of receiving it, we'll give you an August Berg gift voucher for the amount equivalent to the price you paid for the item. All returned items must be returned in their original condition and packaging where possible, including tags.

We understand that you would want to try your watches outside of our stores. Unfortunately, if an item is returned to us damaged, worn or in an unsuitable condition. We won't be able to give you a refund, and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. After that? We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs. 

Proof of postage 

Please ensure that you get proof of postage as the parcel will be your responsibility until it reaches our office. Please ensure that you get proof of postage as the parcel will be your responsibility until it reaches our office. Our return information is as follows:

• Receiver: Loh Mei Xiu June
• Email: contact@augustberg.com
• Address: 2 Alexandra Road, #07-04, Delta House, Singapore 159919

If you wish to return your August Berg watch for any reason other than it being faulty, please follow these steps:

1. Email us at "contact@augustberg.com" to notify us of your return and state your reason for returning the watch.

2. Once we receive your email, we will confirm your return request and provide you with instructions on how to proceed.

3. Utilize your preferred courier to ship the watch to us as follows:

• Receiver: Loh Mei Xiu June
• Email: contact@augustberg.com
• Address: 2 Alexandra Road, #07-04, Delta House, Singapore 159919

Please ensure that the watch is securely packaged to avoid any damage during transit.

4. Print the Airway Bill after confirmation of pickup and delivery, and ensure it is securely attached to the package intended for shipping. 

5. Once we receive your watch, we will confirm receipt and process your return as per your request in your email.

Please note that the watch must be returned in its original packaging and condition, with all tags and labels intact, within 30 days of receipt. We also recommend that you use a tracked shipping service to ensure that your watch reaches us safely.

If you have any further questions or concerns regarding the return process, please don't hesitate to contact us at "contact@augustberg.com".

If you received a faulty item upon receiving it, do follow these steps

1. Email us at "contact@augustberg.com" to notify us of your return and explain the issue.

2. Once we receive your email, we will confirm the conditions of your watch and requests while providing you with instructions on how to proceed.

3. Utilize your preferred courier to ship the watch to us as follows:

• Receiver: Loh Mei Xiu June
• Email: june.loh@norbreeze.com
• Address: 2 Alexandra Road, #07-04, Delta House, Singapore 159919

Please ensure that the watch is securely packaged to avoid any damage during transit. Do note that we do not have any preference for your chosen courier as

4. Once we receive your watch, we will confirm receipt and process your return as per your request in your email.

If you have any further questions or concerns regarding the return process, please don't hesitate to contact us at "contact@augustberg.com".

You are eligible to cancel or modify your order only when your order status states that it has not been fulfilled. After it has been fulfilled, the parcel is packed and transferred to our third-party courier where we would be unable to cancel your order. 

For more info, feel free to email us at contact@augustberg.com

Once your order has been fulfilled but you have changed your mind, you can always opt to return your item upon receiving it. Do note that although we offer free returns, we do not offer free returns shipping. You can refer to our returns policy which is accessible at the footer of this page or view other similar frequently asked questions here. 

August Berg believes in making a positive impact on society by empowering and educating children. We are dedicated to giving back and creating a brighter future for underprivileged children by providing them with educational opportunities that can improve their lives.

For every watch sold, August Berg gives 6 months of education to a child. And for every 20.000 watches sold, a school is built. We are proud to say that we are about to finish the first school in Kenya, Africa: Akadeli Primary School on Isiolo Country.

August Berg's contributions to children's education reach various countries, primarily focusing on regions in Africa and in Nepal, where Human Practice Foundation operates educational programs and invests in local communities.

August Berg chose Human Practice Foundation as their partner because of the organization's proven track record and commitment to transforming the lives of children in low-income communities through education, healthcare, and community development projects.

Yes, by purchasing an August Berg watch, you are directly contributing to our education initiatives, as for every single watch sold, 6 months of quality education are provided to a child, in Asia or in Africa.

August Berg is committed to transparency and impact. We provide updates on our website and social media channels about the progress of their partnership with Human Practice Foundation. Please visit our Why Education? page to know more about our engagement.

Yes, you can support August Berg's mission by spreading the word about the brand and commitment to children's education. Share their story on social media, recommend the watches to friends and family, and follow the progress through the website and social media official channels.