Help Center

To ensure the authenticity of an August Berg timepiece, it must be purchased directly from our website or from an authorized August Berg retailer. If purchasing  an unauthorized third party vendor, there is a risk of receiving a timepiece that is counterfeit, used, or defective. Every August Berg timepiece is branded with a unique serial number which you can check upon registering your account on our website. Or, you can contact us via email at: contact@augustberg.com

August Berg watches comes in various sizes – 26mm, 30mm, 32mm, 38mm and 40mm.

For Size Guide, please read more at: www.AugustBerg.com/pages/size-guide

Our watches are made of high quality, surgical-grade stainless steel (316L).   

While, the perfectly domed crystal clear anti-reflective and scratch-resistant sapphire crystal completes the modern vintage look.

All August Berg watches come with a carefully selected Japanese quartz movement.

August Berg watches comes in high quality Perlon, Milanese Mesh, Steel Link, or Italian leather. 

1. Perlon strap – The attractiveness of this uniquely designed, high quality Perlon strap is not only its light-weight, flexibility, durability or breathability, but also its nubuck inner lining and its hidden strap hole which is invisible from the front of the strap.  

2. Leather strap – High-quality genuine Italian leather strap perfected with the “AB-infinity” logo engraved buckle, made from surgery-grade stainless steel (316) and nubuck inner lining.

3. Milanese Mesh – High-end workmanship of the surgical-grade stainless steel (316L) Milanese strap perfectly compliments the August Berg watch.

4. Steel Link - Made of high quality, surgical-grade stainless steel (316L) are an excellent choice for watch bands due to their durability, corrosion resistance, and hypoallergenic properties. Surgical-grade stainless steel (316L) is a high-quality material that is commonly used in medical and surgical applications, which means it is safe for prolonged contact with human skin.

Our Italian leather straps are treated using the highest-quality tanning methods. Variations and imperfections are characters of genuine leather products, which may darken, fade or change in colour and texture over time. 

In order to preserve your leather, we recommend treating your strap with a leather protector before wear to provide resistance against dirt and moisture. 

Remember to keep your leather strap away from heat, water, humidity, makeup and perfume to prevent any damage or marking.

For more details, please read more at How to Leather Strap Watch

To adjust the time on your watch, simply follow these 3 steps.

1. Pull the crown out until your hear a click.
2. Turn the crown to set the time as desired.
3. Push the crown all the way in and you are done!

To adjust the strap, simply follow these 3 steps.

1. Use the strap tool to lift the clasp
2. Slide the clasp to adjust the length of the strap
3. Push back down to secure the glass

If you want to learn more about mesh straps, feel free to access this URL which links to a blog post about August Berg's best mesh strap watches by clicking here!

Alternatively, you can check this video for a more representative tutorial on how you can adjust your mesh strap here.

August Berg uses the best plating methods available, but it is the nature of plating to wear over time, especially when it comes into contact with body creams and perfumes. To keep your watch looking pristine, we always recommend removing your watch when it may come into contact with water, perfumes and body creams.   

Please note: Rose-gold plating is, by nature, less durable and will fade quicker over time.

For service and repair, please contact us at contact@augustberg.com

New Policy applied since Jan 1st, 2025​

August Berg announces the updated warranty policy, effective from January 1, 2025, reinforcing our commitment to quality and customer satisfaction. This revised policy is designed to provide clearer and fairer solutions to customer concerns, ensuring better protection for your purchases and enhancing your experience with our brand. We believe these changes will strengthen your trust and encourage all customers to review the new terms as part of our ongoing efforts to improve our service.

WARRANTY FOR MANUFACTURER / MECHANICAL DEFECTS

• Warranty Period:
  • 15 days from the date of receipt for defects caused by the manufacturer under normal use.
  • 24 months from the date of purchase for defects in the movement and internal components of the watch, determined to be a manufacturer’s fault.
• Customers must provide clear photos/videos of the defect and send the product to the August Berg office for inspection.
• Warranty Resolution: Free repair or replacement of internal components, or replacement with a new watch of equal or lesser value.
• Free shipping for replacement orders due to manufacturer defects. If the product is found to be defective due to improper use by the customer, the warranty will not be accepted. The customer will be responsible for both shipping costs and any repair fees, if applicable.
• Without prior approval from August Berg Customer Service, any claims made outside of the approved warranty period will be returned without a refund or exchange.

WARRANTY EXCLUSION

• No warranty for external components such as the watch strap, case, glass, or clasp
• No warranty for damages caused by misuse, negligence, modifications, or impacts.
• No warranty for water damage on non-water-resistant watches or improper use of water-resistant watches.
• No warranty for indirect consequences of improper use, such as wearing the watch in a sauna, hot showers, or exposing it to chemicals, acids, or highly corrosive cleaning agents.
• No warranty for natural wear and aging (e.g., scratched glass, changes in color and/or material of non-metal straps and bands like leather, plastic, fabric, or adhesives, or peeling of coatings).
• No warranty will be provided for watches that have been repaired by unauthorized service centers or locations not officially authorized by August Berg.

* Please ensure that you get proof of postage as the parcel will be your responsibility until it reaches August Berg office.

SHIPPING POLICY

1. SHIPPING COST

• Vietnam: Free shipping for orders over 1,500,000 vnd.
• International: Free shipping for orders over $250 USD.

2. DELIVERY TIME:

• Vietnam: 2-3 working days.
• International: 4-6 working days.
• Engraved Orders: Additional 1-3 working days.

Once your order is shipped, you will receive a email with tracking number and URL for tracking.

You can also log in to your Account on the website or contact us via email: contact@augustberg.com

Alternatively, you can utilise our live chat and choose the "Track my order" option to receive a tracking URL for you to click on after fulfillment of your order. Please ensure that the email and phone number you are using to utilise our live chat is the same as the one you input when you placed your last order.

More than just a watch brand, we want to make a difference in the world. With every watch sold, we help gift a child with 6 months of quality education in Asia & Africa. Our effort is small but we are trying bit by bit. With support of our kind-hearted customers, so far we've empowered 988 students to graduate, providing them with 94,806 months of quality education. Moreover, with every 20,000 watches sold, we will build a school for children in need with Human Practice Foundation.

Our timepieces are designed to inspire and remind us to make conscious choices with our time. This appreciation for the time we have - and what we choose to do with it. Our founder calls it 'Timefulness'. Time is universal, but it is yours to define, to shape and give purposeful meaning to you and to those around you. We hope to advocate Timefulness while giving back to society. Because in the end, Time is a gift – embrace it!

We have a diverse range of accepted methods, they include: 

• Mastercard

• Visa

•  American Express

• PayPal

• ApplePay

• GooglePay

• Klarna

• ShopPay

We also offer Buy Now Pay Later options to give you the flexibility when shopping at August Berg! These options include:

• Klarna

• ShopBack Paylater

• Atome

• Splitit: Monthly Credit Card Payments

We hope that our diverse range of accepted payment methods provides you the accessibility and flexibility in shopping at August Berg!

We treat data protection very seriously and we want to assure you that your data is safe with us. You can read our full privacy policy and how we use your data here.

You can contact us via email at "contact@augustberg.com", or the live chat with the widget on the bottom right of this page. 

New Policy applied since Jan 1st, 2025​

August Berg announces the updated warranty policy, effective from January 1, 2025, reinforcing our commitment to quality and customer satisfaction. This revised policy is designed to provide clearer and fairer solutions to customer concerns, ensuring better protection for your purchases and enhancing your experience with our brand. We believe these changes will strengthen your trust and encourage all customers to review the new terms as part of our ongoing efforts to improve our service.

EXCHANGE POLICY

• Products can be exchanged within 48 hours from the date of receipt.
• Customers must provide clear photos/videos before sending the product to the August Berg Service Center for inspection.
• Exchange conditions:
  • Only one exchange is allowed. All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.
  • The watch must be intact, unused, and still have the protective film on it.
  • No scratches, the leather strap must not be worn, and there must be no signs of creases on the strap.
  • All components, parts, accessories, user manuals, technical documents, and gifts (if any) must be intact and show no signs of use.
  • The product box and packaging must remain intact, without dents, tears, or discoloration.
  • Not applicable to items purchased during promotions with discounts exceeding 20%.
  • Engraved watches are excluded from exchange or replacements.
• Customers are responsible for both shipping costs to August Berg office.
• We will gladly offer an exchange if the product has significant defects upon unboxing (e.g., damaged product, missing parts, etc.) or if you received the wrong product. Please record a video of the product during unboxing, as claims will not be accepted without the video. Contact Customer Service within 48 hours from the date of receipt, and based on our decision, we will promptly send you a replacement after you return the defective or incorrect product.
• Without prior approval from August Berg Customer Service, any exchange or return requests made beyond the allowed timeframe, will be returned without exchange.

HOW TO RETURN YOUR WATCH?

For detailed instructions on how to send your watch for warranty, you can contact us at: contact@augustberg.com

Please sent to the following address:

• Receiver: Guan Chee / Kok Beng NG Randy
• Email: contact@augustberg.com
• Address:
  • Vietnam: Norbreeze House, A.03, Lakeview 3, N6 Street, Thu Thiem Ward, Thu Duc City, HCMC.
  • Singapore: JTC Logistics Hub @ Gul, 1 Gul Circle #05-08, 629637 Singapore.

* Please ensure that you get proof of postage as the parcel will be your responsibility until it reaches August Berg office.

New Policy applied since Jan 1st, 2025​

August Berg announces the updated warranty policy, effective from January 1, 2025, reinforcing our commitment to quality and customer satisfaction. This revised policy is designed to provide clearer and fairer solutions to customer concerns, ensuring better protection for your purchases and enhancing your experience with our brand. We believe these changes will strengthen your trust and encourage all customers to review the new terms as part of our ongoing efforts to improve our service.

EXCHANGE POLICY

• Products can be exchanged within 48 hours from the date of receipt.
• Customers must provide clear photos/videos before sending the product to the August Berg Service Center for inspection.
• Exchange conditions:
  • Only one exchange is allowed. All exchanges must be equal or greater in value to the returned merchandise. If the value of the item(s) that you wish to exchange exceeds the value of your returned item(s), you will be charged the difference.
  • The watch must be intact, unused, and still have the protective film on it.
  • No scratches, the leather strap must not be worn, and there must be no signs of creases on the strap.
  • All components, parts, accessories, user manuals, technical documents, and gifts (if any) must be intact and show no signs of use.
  • The product box and packaging must remain intact, without dents, tears, or discoloration.
  • Not applicable to items purchased during promotions with discounts exceeding 20%.
  • Engraved watches are excluded from exchange or replacements.
• Customers are responsible for both shipping costs to August Berg office.
• We will gladly offer an exchange if the product has significant defects upon unboxing (e.g., damaged product, missing parts, etc.) or if you received the wrong product. Please record a video of the product during unboxing, as claims will not be accepted without the video. Contact Customer Service within 48 hours from the date of receipt, and based on our decision, we will promptly send you a replacement after you return the defective or incorrect product.
• Without prior approval from August Berg Customer Service, any exchange or return requests made beyond the allowed timeframe, will be returned without exchange.

NO REFUNDS OR RETURNS

We provide you with detailed descriptions of our products, materials, sizes, and fit, which can hopefully help you choose the right product more accurately. If you have any doubt about a product, you are very welcome to contact us at contact@augustberg.com for further assistance.

• Warranty Period: 1 year coverage from the date of puchase
• Vietnam: Free battery replacement at Vietnam retailers
• International: Support maximum $30 USD battery replacement fee at local watch repair store.
• Warranty conditions: Free warranty applies to one replacement

For detailed instructions on how to send your watch for warranty, you can contact us at: contact@augustberg.com

Please sent to the following address:

• Receiver: Guan Chee / Kok Beng NG Randy
• Email: contact@augustberg.com
• Address:
  • Vietnam: Norbreeze House, A.03, Lakeview 3, N6 Street, Thu Thiem Ward, Thu Duc City, HCMC.
  • Singapore: JTC Logistics Hub @ Gul, 1 Gul Circle #05-08, 629637 Singapore.

* Please ensure that you get proof of postage as the parcel will be your responsibility until it reaches August Berg office.

You are eligible to cancel or modify your order only when your order status states that it has not been fulfilled. After it has been fulfilled, the parcel is packed and transferred to our third-party courier where we would be unable to cancel your order. 

For more info, feel free to email us at contact@augustberg.com

Once your order has been fulfilled but you have changed your mind, you can always opt to return your item upon receiving it. Do note that although we offer free returns, we do not offer free returns shipping. You can refer to our returns policy which is accessible at the footer of this page or view other similar frequently asked questions here. 

August Berg believes in making a positive impact on society by empowering and educating children. We are dedicated to giving back and creating a brighter future for underprivileged children by providing them with educational opportunities that can improve their lives.

For every watch sold, August Berg gives 6 months of education to a child. And for every 20.000 watches sold, a school is built. We are proud to say that we are about to finish the first school in Kenya, Africa: Akadeli Primary School on Isiolo Country.

August Berg's contributions to children's education reach various countries, primarily focusing on regions in Africa and in Nepal, where Human Practice Foundation operates educational programs and invests in local communities.

August Berg chose Human Practice Foundation as their partner because of the organization's proven track record and commitment to transforming the lives of children in low-income communities through education, healthcare, and community development projects.

Yes, by purchasing an August Berg watch, you are directly contributing to our education initiatives, as for every single watch sold, 6 months of quality education are provided to a child, in Asia or in Africa.

August Berg is committed to transparency and impact. We provide updates on our website and social media channels about the progress of their partnership with Human Practice Foundation. Please visit our Why Education? page to know more about our engagement.

Yes, you can support August Berg's mission by spreading the word about the brand and commitment to children's education. Share their story on social media, recommend the watches to friends and family, and follow the progress through the website and social media official channels.