Dear value customer,
Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your honesty and are very sorry to hear about your disappointment regarding the frame color of your watch.
We completely understand how important color tone and visual consistency are when choosing a watch, especially after carefully comparing different options before making a purchase. Weâre sorry that the Simply Strawberry Thief Cochineal Olive Green watch did not meet your expectations in this regard.
Regarding the frame color, the model you selected is labeled as âgold,â which refers to the actual plating color of the watch case. However, we sincerely apologize if the product images appeared closer to rose gold and caused any confusion. We fully understand how this could be misleading, and your feedback is extremely valuable to us. We will share it with our product and marketing teams to help improve the clarity and accuracy of our visuals going forward.
Our customer service team has already been in contact with you, and we remain fully committed to supporting you until this matter is resolved. Please feel free to reply to our email from contact@augustberg.com, and we will assist you further.
August Berg Team.
