I was very excited about the Simply Strawberry Thief Cochineal Olive Green watch and compared all the Strawberry Thief colors before purchasing. The watch itself is fine, but I was surprised that the frame is gold rather than rose gold, as it appears in the photos. Although the option is labeled “gold,” I assumed I would receive the color shown in the product images. The other strap colors seem to be paired with rose gold frames, and the photos look very similar, which made this confusing. I reached out to the August Berg team, but they couldn’t provide the solution I was hoping for, which was disappointing.
Dear value customer,
Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your honesty and are very sorry to hear about your disappointment regarding the frame color of your watch.
We completely understand how important color tone and visual consistency are when choosing a watch, especially after carefully comparing different options before making a purchase. We’re sorry that the Simply Strawberry Thief Cochineal Olive Green watch did not meet your expectations in this regard.
Regarding the frame color, the model you selected is labeled as “gold,” which refers to the actual plating color of the watch case. However, we sincerely apologize if the product images appeared closer to rose gold and caused any confusion. We fully understand how this could be misleading, and your feedback is extremely valuable to us. We will share it with our product and marketing teams to help improve the clarity and accuracy of our visuals going forward.
Our customer service team has already been in contact with you, and we remain fully committed to supporting you until this matter is resolved. Please feel free to reply to our email from contact@augustberg.com, and we will assist you further.
August Berg Team.
Such a gorgeous timepiece that I gifted myself. Beautiful quality and such a great size! This piece will be much loved for many years to come...thank you for your wonderful craftsmanship!
Watch arrived in timely fashion. Living up to my expectations….…….insofar as it’s keeping accurate time at the moment! Looks really good too.
The watch is beautiful, very elegant, light weight - better than imagined. The packaging was stylish, thoughtful, clean. Their customer service is top notch. The mesh strap is little tricky, took few Youtube tutorials and couple of days to master it.
I wore a Liberty of London strawberry thief necktie for my daughter’s wedding several years ago. When I saw this watch, I just knew it was meant to be. I love everything about it, especially the color combination.
