Ordered the Serenity with black leather straps, opened the box and was disappointed. I had to clean the watch face of whatever was on there, the underneath looked all gunky, the battery is dead and there are scratches all over the watch - as if it has been returned before by someone and then sent out to me. Unreal.
Dear Nick,
Thank you for sharing your feedback with us. We truly appreciate it and sincerely apologize for the experience you had. This is not the standard we strive to maintain, and we will review this matter carefully to ensure it does not happen again.
Please be assured that we are working to resolve this promptly. We have also reached out to you directly via email with further details and the steps we are taking to ensure the matter is addressed to your satisfaction.
We greatly appreciate your patience and understanding, and thank you once again for bringing this to our attention.
Kind regards,
August Berg Team.
The deep blue watch face and the rosegold frame&hands are a match made in heaven, I dare say. The striking color does require a more thoughtful consideration of my outfit to go with the watch, but the beauty of it is more than worth the effort.
Now that I have seen how good-looking the watch is in person, I will definitely consider getting another one of different color in the future.
I do find myself often looking at the watch to check the date to no avail, but the clean aesthetic justifies the lack of a date indicator.
I love this watch! It's even better than I had pictured from the photos. Simple, dainty, minimalist, elegant. Easy to take off and put back on once you figure out the clasp. Very happy with my watch and definitely recommend.
Only thing of note is the water resistance - you can't wear it in the shower so be careful
I have loved the Strawberry Thief by Morris & Co for many years and was thrilled when I found a watch with this design. The watch itself is lovely. The perlon strap, however, is very stiff and uncomfortable. I have fairly small wrists and there is very little strap extending beyond the clasp - this strap definitely runs on the small side. I truly wish that this watch had interchangeable straps - the metal mesh straps that are available on other August Berg watches would be perfect. If it weren’t for the strap this watch would be a perfect 5 stars.
Dear Reba Mac,
Thank you for taking the time to share your thoughts about your Strawberry Thief by Morris & Co watch. We’re delighted to hear that you love the design and the overall quality of the watch—it’s always wonderful to know when our designs resonate so deeply with our customers.
We sincerely apologize for the discomfort caused by the Perlon strap. Your feedback regarding its stiffness and size is invaluable, and we understand how important comfort is in making a watch truly perfect.
We appreciate your suggestion about interchangeable straps and are pleased to let you know that we are constantly exploring ways to improve our products based on customer input. Your feedback means a great deal to us as it helps us enhance our offerings. In the meantime, if you’re interested, our team would be happy to assist you in exploring other strap options, such as the metal mesh designs you mentioned, to see if there’s a better fit for your needs. We’ve already reached out to you via contact@augustberg.com, so please check your email for further assistance.
Thank you for choosing August Berg, and we hope to provide you with a perfect 5-star experience in the future.
Kind regards,
August Berg Team.